Wednesday, May 6, 2020
Public Perception Outside The Hospitality Industry
Once Debra stopped working at The Hawthorne Hotel, I think the public perception outside the hospitality industry would be sympathetic towards Debra. She has been a single parent for 17 years, raising her daughter by herself, and was told she had to work during her graduation, and was then essentially told she was not allowed to work there anymore because she went to her graduation anyway. Being ââ¬Å"firedâ⬠, in the view of the public, for going to watch a huge achievement from your child will likely garner a lot of sympathy towards Debra and some outrage towards Hawthorne for their treatment of the situation. It would probably cause some outrage due to the fact that Debra followed all the appropriate steps to not work that day. She requestedâ⬠¦show more contentâ⬠¦For example, if a worker called out because she ââ¬Å"didnââ¬â¢t feel like working todayâ⬠, that seems to be their view of unacceptable excuses. However, it differs with Sara and other supervisors be cause they seem to be stricter on the issue. To them unacceptable excuses would be that they are available to work for whatever reason but will not. Debraââ¬â¢s situation is a good example; another is an employee not going to work because they do not have a babysitter for their child. Typically, parents have multiple babysitters on standby to be able to call as backups if needed, family members are also a good solution so for supervisors it would be understandable frustrating to not come into work because an employee made a mistake and did not prepare the proper day care for their child. Supervisors being a little stricter on unacceptable excuses seem warranted as the hotelââ¬â¢s time off system seems to be fair. A two weeksââ¬â¢ notice is not unreasonable and most businesses follow this requirement. Calling out four hours in advance is also not an unreasonable request. Supervisors need time to find a replacement to cover your shift, four hours is adequate time for a superv isor to do so before other employees start making other plans for the day. Also, chances are if you really are sick enough not to go to work, you would know four hours before your shift. In this situation, it seems veryShow MoreRelatedThe Four Season Of Hotel Management898 Words à |à 4 Pagestransformed the hospitality industry by combining friendly and efficient service with the finest traditions of international hotel keeping. Therefore, redefining luxury for the modern traveler in the process. The company has been on many top lists including on the ââ¬Å"100 Best Companies to Work Forâ⬠by Fortune every year since itââ¬â¢s inception in 1998. Ranked #47 in 2015 largely to its low employee turnover rates. At the time young architect and builder Sharp had no plans on entering the hotel industry on a grandRead MoreHow Malta Is An Island Of The Mediterranean Sea, South Of Sicily, Italy1529 Words à |à 7 Pageswith Malta`s history e.g. Megalithic temples and village religious feasts are well worth visiting My destination (2006). According to Mintel (2006) the majority of the 190,000 cultural tourists who visit Malta annually arrive in winter and spring ââ¬â outside the main season. This means Malta is eager to further highlight the cultural and historic appeal of the island. Apart from attaining a more even spread of tourists seasonally, there are other advantages of raising cultural heritage tourism for MaltaRead MoreMarketing For A Services Industry Context Essay2980 Words à |à 12 Pagesmarketing in hospitality. Here, The National Trust is the organization of UK. It extends its business through marketing in hospitality. Task1 Understand the concepts of marketing in a services industry context. 1.1 Discusses concepts of marketing for a relevant services industry. Marketing is a very crucial terms in the business. Here, The National Trust is an industry of the historic houses, gardens, and an organization that older people join. It is a trust. Marketing in the trust industry is very vitalRead MoreA Brief Note On The European Union s Ems Standards Essay1904 Words à |à 8 Pagesfill up the gaps that occur during the ââ¬Å"checkâ⬠stage. The modified environmental program or a totally new plan will again go through the cycle in order to ensure its efficiency, effectiveness and continuous improvement toward the environment. As the outside circumstances of EMS are constantly changing, it is important that top management regularly review the environment policy and this commitment be merged and located in the cycle after the ââ¬Å"actâ⬠stage before a new cycle occur (Cheremisinoff HaddadinRead MoreCritical Analysis of Consumer Decision-Making Process Model5350 Words à |à 22 Pagesmodels, the KBM model by Kotler, Bowen and Makens (2 006) and the BEM model by Blackwell, Miniard and Engel (2006) if they are vague or/ and all-encompassing in hospitality industry today with relevant industry examples. Secondary research is used to conduct data to support the authorââ¬â¢s argument. Consumer behaviour in hospitality industry today is changing by the impact of globalisation and post-modernism; consumers became more price-sensitive, and focus on psychological need more than physiologicalRead MoreEthical Dilemm Conflict Of Interest901 Words à |à 4 Pagesthe person receiving the gift? 5. What is the accepted business practice in the industry? 6. What is the companyââ¬â¢s policy? 7. What is the Law? It is based on these factors that I would assemble an ethics board to address the situation. Business transactions should always be free from even a perception that favorable treatment was sought, received, or given as the result of furnishing or receiving gifts, favors, hospitality, entertainment, or any similar gratuity. While there are various circumstancesRead MoreHospitality Industry5984 Words à |à 24 Pages Hospitality Industry Level 5 Assessor: Pratika Teyssedou Student name: Anastassia Iljina Student ID: 20691 Table of contest Table of contestâ⬠¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦..........................................................1 Introductionâ⬠¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦...............................................................2 LO1 The current structure of the hospitality industryâ⬠¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦..2-6 1.1 The current scale, scope and diversity of the hospitality businessâ⬠¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦2Read MoreThe United Kingdom Is An Island Of Europe Essay1391 Words à |à 6 Pagesbeing direct it is important to balance the perception of being too pointed. The culture of the population, and likewise the business culture, falls comfortably into Dr. Gestelandââ¬â¢s definition of a Reserved Culture. As the United States falls between Reserved and Expressive on Gestelandââ¬â¢s Spectrum, it is important to be mindful of these differences and to not interrupt others. Industries and Markets The United Kingdom has a strong agricultural industry; more than 60% of the nationââ¬â¢s food is producedRead MorePersonal Influence on Consumer Behaviour Priya4942 Words à |à 20 Pagesinfluence on consumersââ¬â¢ hospitality and tourism purchase decisions. Every individual is influenced directly and indirectly. Marketing research has identified three types of reference groups: comparative, status, and normative. First, individual consumers use reference groups to compare their own feelings and thoughts with those of others. For example, an individual may have gone to dinner at a restaurant and felt that the food and service were excellent. Before these perceptions are internalized, howeverRead MoreLodging Inductry24737 Words à |à 99 PagesIntroduction: Marketing for Hospitality and Tourism CHAPTER OVERVIEW This chapter begins by explaining the business philosophy of marketing. Marketing is not a function that is only carried out by the marketing department, but rather a way of doing business. The main focus of marketing is the customer; this customer orientation must be integrated throughout the organization. Next is a discussion of how customer satisfaction leading to profits is the central goal of hospitality and tourism marketing
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.